Know when to say...."I don't know.
Updated: Jun 26, 2019
Tech sales can be scary.
Introducing yourself to a new potential client and worrying about not tripping up on technical knowledge is common. The worry can sometimes be so paralyzing that BA's avoid certain venues, churches or nightclubs.
You owe it to yourself to be "prepared".....meaning you should be proficient in fielding "softball" questions. Know the basics. Study the resources provided for you here on the LSE & Splendor Training Camp and go in happy and most importantly READY TO SERVE!
You do not have to know it all.
"But....that's easier said than done"
You want to look pro? Here's some solid advice.
It's all in the confidence of the presentation. You must be confident. Confident that the company you represent delivers excellence. The product you represent is the perfect solution and the best value. And that there is a strong technical team behind you that can handle any curve balls.
YOU DON'T HAVE TO GO IT ALONE!
Here's a few tips:
1. Dress Clean & Presentable (Don't alert any stranger danger or put them on guard haha)
2. Be Kind & Happy. (Life is stressful enough. Bring a little sunshine to their day)
3. Your Posture Should Be "I'm here to serve you. (You aren't doing them any favors by gracing them with your presence)
4. Be Genuine. (If you can't be genuine and do tips 1-3....probably not a right fit)
5. Don't wonder freely through a facility without having permission.
6. Don't make promises you can't keep.
7. Be prepared to do a thorough "site survey".
8. Get permission to video and photo document.
9. Stay with basic needs assessment questions and let them know that your Systems Engineers will be following up if any more critical technical information is needed.
10. If you are on the spot and need a technical questions sorted out. Call your Director. He may know or will connect you quickly to a Systems Engineer.
I wish you the best of luck out there and prosperity like you never imagined.
Devon Thompson, CTO